What I do
With a fifteen year foundation as an technology leader in the security and non-profit sectors, I've spent the last decade helping people and organizations use agile disciplines and product practices to embrace change and deliver things that delight their customers.
I've been an Agile and Product Coach for more than a decade, working with clients in the for-profit, non-profit, and federal public sectors. I've helped clients ranging in size from small startups to Fortune 100 corporations leverage agile principles and practices to deliver incrementally and iteratively.
As organizations embrace change, I help team members, whole teams, systems, and leaders deliver outcomes that matter and embrace positive change.
Work I've Done
Twenty-five years of experience as a technology leader, Scrum Master, Product Owner, and Agile Coach, working in the non-profit, for-profit, and federal government sectors, helping startups to Fortune 100 clients become agile-aligned organizations delivering outcomes that delight their customers.
I'm currently working as an Enterprise Agile Coach at Cigna Healthcare, supporting internal client organizations in Cigna's Government verticals.
I'm working to help Cigna adopt a product-focused mindset, and build the operating system that will support their teams and people while they delight Cigna's customers.
Since 2019, I've led the Board of Agile Richmond, the community non-profit supporting Agile practitioners and companies in the Central Virginia region and beyond. The highlight of our programs is InnoVAte Virginia, our annual conference serving an average of 1,500 members of our community.
Richmond VA, Charlotte NC, and Atlanta GA
I've been an Enterprise Agile Coach at Truist, where I was working to help the whole organization adopt agile practices and mindsets across all levels and divisions, so that we could achieve our long-term business outcomes, delight out customers, and live our values.
After a reduction in force due to the economic climate, I joined Cigna Healthcare in May of 2023.
Richmond, VA and Client Sites
I worked with a Fortune 100 mortgage company to help them adopt agility practices, applying them to their mission-critical business rules program and associated teams. I worked with their teams, people managers, and leaders as they aligned on their outcomes, learned and adopted new ways of working, and built a predictable system of work.
I also worked with a Fortune 150 financial services client as we worked together to apply the principles and practices of agile into their work as a second-line risk organization. I helped the organization – from their C-level leader down to individual team members and every person in-between – understand how agility could work in their unique context, and build "Empowered Teams Aligned to Deliver Value".
Richmond, VA and Client Sites
At CirrusLabs, I worked to help one of The Big Four consulting companies, and a Fortune 50 company, understand and implement Agile practices using the Scaled Agile Framework (SAFe). Helping lead a team of Agile Coaches, I primarily worked with client leaders as they shifted their practices and own personal leadership to become more agile-aligned, and support their organizational change.
I also worked with a Fortune 100 financial services client inspect, adapt, and expand their adoption of Agile practices in their credit card operations division, where we aligned teams around value, shortened delivery cycle times, and increased quality while migrating infrastructure to cloud platform providers.
Richmond, VA, Austin, TX, and Client Sites
While at Agile Velocity, I worked with a major US airline to implement rapid experimentation to delight customers and increase booking revenue; I worked with a major insurance company to scale agile practices across their entire organization; and I worked with startups in and around the Austin area to rapidly respond to market and customer demands.
Richmond, VA, and Client Sites
At SolutionsIQ, I led a team of 20+ coaches and consultants as we helped a large Fortune 100 financial services company adopt agility in their marketing operations division. Based on that success, our team then replicated our success for their entire retail banking division, where we applied agility practices in marketing, operations, and even retail construction efforts.
While at GuideStar, I held many roles – from Director of Enterprise Development to Senior Director of Technology Strategy. In addition, I also started GuideStar's adoption of Agile and Scrum, serving as Scrum Master, Product Owner, and de facto Agile Coach – helping stand up teams, train and coach peers, managers, and leaders across the organization.
Selected Client References Available Upon Request